Refund policy

Returns & exchanges

TAVERRIN is a wholesale house. Every order begins with a written quote, and the return, replacement and credit terms for that order are set out in the quote and confirmed before anything is produced or shipped.

If something is wrong

Inspect the cartons when they arrive. If goods are damaged, short, or not the styles you confirmed, tell us straight away, with photographs of the carton and the piece. The sooner we hear, the more we can do — a claim raised after the goods have sat on a shop floor for weeks is far harder to resolve with a maker.

What we can do

Depending on the fault and the maker's own terms, the fix is a replacement on your next shipment, a credit against a future order, or a refund of the affected pieces. Which one applies to your order is stated in your quote, so there is nothing to argue about later.

Starting a claim

Reply to the email your quote came from, or message us on WhatsApp. Send your order reference, the style, the quantity affected and the photographs. We reply within one business day.

Change of mind

Change-of-mind returns are not part of a wholesale order: the line is chosen with you in advance, and you can ask for a sample before committing to a run.

Contact

Email trade@taverrin.com or WhatsApp +44 7871 590194.